Helpful Answers Before You Schedule Service
Find answers to common questions about HVAC, plumbing, gas, and maintenance services from Olympic Air.
General Service FAQs
How much does it cost to come out and diagnose the issue?
Service-call and diagnostic fees can vary based on the type of system, the problem and the appointment required. Olympic Air will explain any applicable fee before scheduling so you know what to expect.
Do I need a repair, or should I replace my system?
The right choice depends on the system’s age, condition, repair history, current problem and expected remaining life. We inspect the equipment first and explain whether repair, improvement or replacement is likely to provide the better value.
How soon can someone come out?
Appointment availability depends on your location, the service required, and the current schedule. Contact Olympic Air for the earliest available appointment, and our team will let you know what timing is currently available.
Do you service my area?
Olympic Air serves St. Augustine, St. Johns County, World Golf Village, SilverLeaf, Nocatee, Ponte Vedra, and many surrounding Northeast Florida communities. Select service may also be available in Jacksonville.
Do you offer maintenance plans or routine service?
Yes. Olympic Air offers routine HVAC maintenance and a maintenance plan designed to make ongoing system care easier. Available benefits may include scheduled service, preferred scheduling and savings on eligible HVAC repairs.
Do you work on my brand of equipment?
Olympic Air works on many common HVAC, plumbing and water-heating brands. Service availability may depend on the equipment type, age, condition and access to appropriate parts.
Do you offer financing?
Financing options may be available for qualifying projects or equipment purchases. Contact Olympic Air to ask about current programs, eligibility requirements and available terms.
Do you service commercial properties?
Yes. Olympic Air provides residential and commercial HVAC services along with select plumbing, gas, maintenance and construction support. Availability depends on the property, equipment and scope of work.
Do you install water heaters and tankless water heaters?
Yes. Olympic Air works with electric, tankless, instant, point-of-use and gas water-heating systems. We evaluate the property’s water demand, available utilities and installation requirements before recommending equipment.
Do you provide plumbing and gas services too?
Yes. In addition to heating and air conditioning, Olympic Air provides plumbing repairs, water-system services, gas-line repair, gas-appliance hookups and related services.
Heating & Air Conditioning FAQs
What HVAC services does Olympic Air provide?
Olympic Air provides AC repair, HVAC installation and replacement, heat-pump service, mini-split installation, ductwork work, indoor air-quality solutions, system inspections and preventive maintenance.
Do you provide AC repair in St. Augustine?
Yes. Olympic Air provides residential and commercial AC repair throughout St. Augustine and surrounding Northeast Florida communities.
What are common signs that my air conditioner needs repair?
Common signs include warm air, weak airflow, unusual sounds, frequent cycling, water near the equipment, rising humidity, and unexplained changes in energy use. A system inspection can help identify the cause.
How do I know whether my HVAC system should be replaced?
Replacement may be worth considering when equipment requires frequent repairs, struggles to maintain comfort, or has reached an age where major component work offers limited long-term value. We review the complete system before making a recommendation.
Do you install new air-conditioning systems?
Yes. Olympic Air provides new AC installation and complete HVAC system replacement. Planning may include equipment selection, sizing, airflow, ductwork, and humidity considerations.
Do you repair and replace heat pumps?
Yes. Olympic Air provides heat-pump troubleshooting, repair and replacement for residential and applicable commercial systems.
Do you install ductless mini-splits?
Yes. Ductless mini-splits can be installed in garages, home gyms, additions, offices, bonus rooms and other spaces that need targeted heating and cooling.
Can you help with high indoor humidity?
Yes. High humidity can be related to equipment operation, system sizing, airflow, ductwork, ventilation, or other property conditions. Olympic Air evaluates the system to help identify the likely cause.
Do you repair or replace ductwork?
Yes. Olympic Air provides ductwork inspections, repairs and replacement, along with airflow troubleshooting and ventilation improvements.
Do you service commercial rooftop HVAC units?
Yes. Olympic Air works with commercial rooftop units and RTUs. Service availability may depend on the system’s size, type, location and access requirements.
Plumbing FAQs
What plumbing services does Olympic Air provide?
Olympic Air provides general plumbing repairs, drain cleaning, toilet and faucet service, water-heater solutions, water testing, water softeners and reverse-osmosis systems.
Do you provide drain cleaning?
Yes. Olympic Air provides drain cleaning for slow or clogged drains. The appropriate service depends on the location, severity, and likely cause of the blockage.
Can you repair or replace a toilet?
Yes. Olympic Air provides toilet repair and replacement for running, leaking, clogged or poorly flushing fixtures.
Do you repair and replace faucets?
Yes. Olympic Air works on leaking, damaged, or worn faucets in kitchens, bathrooms, and other applicable areas.
What should I do if I notice a plumbing leak?
Turn off the affected fixture or water supply when it is safe and practical to do so, then contact Olympic Air. Addressing a leak promptly can help limit water waste and property damage.
Do you service electric water heaters?
Yes. Olympic Air provides troubleshooting, service, and replacement for electric water heaters.
Do you install tankless water heaters?
Yes. Olympic Air installs tankless water heaters after evaluating hot-water demand, utility requirements, available space and existing plumbing conditions.
What is an instant or point-of-use water heater?
A point-of-use water heater is a compact unit designed to provide hot water near a particular fixture or room. It may be useful where targeted hot water is needed without relying solely on a central system.
Do I need water testing before buying a water softener?
Testing is recommended because it identifies the water conditions the equipment needs to address. It also helps determine whether a softener, reverse-osmosis system or another option is appropriate.
What is the difference between a water softener and reverse osmosis?
A water softener generally addresses hardness minerals throughout the property. Reverse osmosis is typically used to filter drinking and cooking water at a specific fixture.
Gas Service FAQs
What gas services does Olympic Air provide?
Olympic Air provides gas-line repair, gas-furnace service, gas water-heater service, kitchen gas hookups and appliance connections.
Do you provide gas-line repair in St. Augustine?
Yes. Olympic Air provides gas-line repair in St. Augustine and surrounding communities. Availability depends on the location, existing system, and required scope of work.
What should I do if I smell gas?
Leave the building or affected area immediately. From a safe location, contact the gas utility or emergency services and do not return until the property has been declared safe.
Can Olympic Air connect a gas range or cooktop?
Yes. Olympic Air provides gas hookups for applicable ranges, cooktops, ovens, and kitchen appliances.
Do you connect replacement gas appliances?
Yes. We can evaluate the existing supply, shutoff, connection, and appliance requirements before completing an approved hookup.
Do you service gas furnaces?
Yes. Olympic Air can evaluate gas furnaces for ignition, controls, airflow, performance, and gas-supply concerns.
Do you service gas water heaters?
Yes. Olympic Air provides troubleshooting and replacement planning for applicable gas water-heating systems.
Can a gas hookup be added during a kitchen remodel?
Gas work can often be coordinated during a kitchen renovation, depending on the existing system, appliance, and property conditions. Early planning helps account for piping, ventilation and appliance placement.
Do you install new gas lines?
Olympic Air should evaluate the requested project and existing gas system before confirming availability. Contact the team with the appliance, location, and proposed scope.
Do you provide commercial gas services?
Service may be available for applicable commercial properties and equipment. Contact Olympic Air with the property details and project requirements to confirm availability.
Construction & Remodeling FAQs
What construction and remodeling services does Olympic Air offer?
Olympic Air provides kitchen remodeling, bathroom remodeling, home renovations, additions, residential construction and coordination across HVAC, plumbing and gas systems.
Do you remodel kitchens?
Yes. Kitchen projects may include layout improvements, plumbing coordination, gas-appliance hookups, ventilation planning and HVAC considerations.
Do you remodel bathrooms?
Yes. Olympic Air provides bathroom remodeling that may include fixture changes, plumbing modifications, ventilation and layout improvements.
Do you build home additions?
Yes. Home additions may be available based on the proposed scope, property conditions, location and permitting requirements.
Can you coordinate HVAC, plumbing and gas during the remodel?
Yes. Olympic Air’s multi-trade capabilities allow connected systems to be considered as part of the same project plan.
Do you help with permits?
Olympic Air can help identify applicable permit requirements and assist with the process when appropriate. Requirements vary by location and project scope.
How long does a remodeling project take?
The timeline depends on the size of the project, permitting, materials, existing property conditions, and the number of trades involved. A project-specific schedule can be discussed after the property and scope are reviewed.
Can you remodel an older St. Augustine home?
Project availability depends on the home’s condition, location and proposed work. Older properties may require additional planning for existing construction, mechanical systems and code requirements.
Do you provide new-home construction?
Olympic Air accepts select residential construction and new-home projects based on scope and location. Contact the team to discuss the property and project goals.
When should mechanical systems be considered during a remodel?
HVAC, plumbing, gas, and ventilation should be considered early—especially when walls, fixtures, appliances, or room uses are changing. Early coordination can help prevent conflicts during construction.
Maintenance Plan FAQs
What is the Olympic Air Maintenance Plan?
The Maintenance Plan is designed to help homeowners and businesses keep routine HVAC care organized through scheduled service and applicable plan benefits.
Is there a membership fee?
Olympic Air’s current published plan does not list a separate membership fee. Confirm current pricing and terms with the team before enrolling.
How much does a maintenance visit cost?
The current published rate is based on the number of HVAC units serviced per visit. Contact Olympic Air to confirm the current price before scheduling.
What is included in an HVAC maintenance visit?
A visit may include equipment inspection, thermostat checks, electrical checks, condensate-drain service, refrigerant evaluation, basic cleaning, and an overall system-performance review.
How often should my HVAC system be maintained?
The appropriate schedule depends on the equipment, manufacturer guidance, property use and system condition. Olympic Air can recommend a service schedule after reviewing the system.
Does maintenance prevent every breakdown?
No maintenance plan can guarantee that equipment will never fail. Routine service can help identify some developing concerns and support proper operation.
Do maintenance customers receive preferred scheduling?
Preferred scheduling is included in Olympic Air’s current published plan. Contact the team to confirm how the benefit applies.
Does the plan include discounts on repairs?
The current published plan includes savings on eligible HVAC parts and repairs. Exclusions and current terms should be confirmed when enrolling.
Can I enroll more than one HVAC system?
Yes. Properties with multiple HVAC units can generally include more than one system. Pricing is typically based on the number of units serviced.
Is the Maintenance Plan available for commercial properties?
Maintenance service may be available for commercial systems. Eligibility depends on the equipment type, size, quantity, and property requirements.
Still Have Questions? Contact Us
Contact
Olympic Air
for HVAC, plumbing, and gas services in St. Augustine, FL, and get answers based on your property and service needs.